Frequently Asked Questions
Auckland Campervan Rental
Does New Zealand have toll roads?
Yep - but only three and they are all free for you, courtesy of us. All are in the North Island: the Northern Gateway Toll Road, the Tauranga Eastern Link Toll Road and the Takitimu Drive Toll Road. A toll is charged each time your Pod uses the road, but as we like all our clients to have a hassle free holiday, we cover all your charges.
There's no need for you to contact us if you think you incurred a toll as the charge comes automatically to us for payment. It's just one more way we like to say thank you for choosing our company for your New Zealand adventure.
How much luggage storage space is there?
Pod Adventurer: When the bed is down, the storage space underneath measures approximately 300mm in height and the floor area is approximately 1200mm x 700mm. In front of the toilet which is at the foot of the bed, the height is up to the roof of the van (for those giant suitcases or perhaps a small piano ;) and the floor space is 600mm x 500mm.
Pod Traveler and Pod Economy: When the bed is down, the storage space underneath measures approximately 300mm in height. There are two usable floor areas for storage - one beside the toilet under the bed, and one behind the toilet and under the bed. Behind the toilet is 500mm x 700mm. Beside the toilet is 600mm x 700mm.
If you think this might all be a bit of a tight squeeze for you, we also offer a roof storage rack as an optional extra which can be selected when you are booking your campervan on line.
Do I need a powered campsite to charge the auxiliary battery in the Adventurer?
No - we have designed the Adventurer to be totally self sufficient. The auxiliary battery is charged when the engine is running and the 100w solar panel on the roof provides additional charge. When parked up, the solar panel provides sufficient power for you to remain in one spot for a few days so there is no need to pay for powered camp sites. If you are unlucky enough to be parked up for a few days without sun, that's the universe telling you you'll need to go for a scenic drive and recharge that battery ;)
What is included with each Pod?
We have designed our campers so that you do not need to bring anything with you, because we know you guys like to travel light! Included with your Pod rental for no extra charge is:
- Freshly laundered bed linen
- Warm duvet
- Fresh and grey water tanks
- Power cord for powered campsites
- Cooking and eating utensils
- Pots and pans
- Can opener / peeler / sharp knife / serving spoon / spatula / chopping board
- Plates / bowls / travel coffee cups / tumblers
- Camp toaster
- Washing up liquid / dish cloth / dish brush / tea towel
- Gas cooker with a complimentary full canister to get you started
- Grey water hose for emptying the grey tank
- Fresh water hose for filling the fresh tank
- Tarpaulin ground sheet
- Power board (requires powered campsite)
- Heater (requires powered campsite)
- Cassette toilet and toilet chemical
- Information folder
- Log book where other travellers have provided tips on places to visit
- Drive safe information booklet
- USB adapter for charging devices
- Auxiliary cord for the stereo
- LED internal lighting
- Fire extinguisher
- Two camping chairs
- A camping table
- A full tank of fuel
There are also lots of optional extras also available for a small fee, so check them out when you book.
Do you offer airport transfers?
Yes - we provide discounted $15 each way airport transfers (per Pod booking) at each of our locations through Greencabs. You can select this option when you book through the website.
If you select this option please let us know your flight details including flight number and expected arrival time so we can arrange your transfer. We will send you further information on the transfer process once this has been received.
Our contract with Greencabs is only for transfers from the airports so I'm afraid we cannot offer transfers from your accomodation. We are happy to assist with public transport information specific to you if required - just flick us an email.
Do you have relocations available?
We often have special offers and relocations available which you will find on our Special Offers page. Special offers are also posted on our Facebook Page which you will find at PodRentalsNZ.
Feel free to send us an email at firstname.lastname@example.org if there's nothing that suits your plans - we are very approachable and happy to speak with potential clients :)
Can I travel between the North and South Island?
Yes, you can drive between the islands via an inter-island ferry and pick up and drop off at any of our three locations of Queenstown, Christchurch and Auckland.
During the busy season, we sometimes suspend inter-island bookings through our website, so that we can more effectively manage where our vans are. So, if you are trying to book your Pod during this time and wish to pick up in one island and drop it off in another and you get a 'sorry there are no Pod's available' response, please just email us at email@example.com and we will arrange your quote and booking manually.
How do I book my ferry crossing?
Use either the Interislander or Bluebridge to book your ferry crossing. The length of our Bongo and Vanette campers (Economy and Traveler models) are 4.32 metres and the length of our Hiace campers (Adventurer model) are 4.8 metres for the purposes of your booking.
Contact us if you are unsure of which camper you have booked and we will assist.
How many people fit in a Pod?
All our vans are set up for two people.
Where can I submit a review on The Pod?
We run a competition each year drawn at the end of April where all reviews go into the draw to win $500 back off your rental, with last years winner being Claire Schlafmunter from France.
After your rental, why not give it a go?! We'd love for you to be able to tell others about your Pod experience!
Are Pods certified as self-contained?
All of our Pods are certified as self contained. This is demonstrated by a blue card in the front windscreen, a blue sticker on the rear boot, and a certificate in the information folder inside your van. This means you are able to freedom camp in your Pod Campervan in all areas that allow certified self contained vehicles.
If you're a budget conscious traveler we recommend the use of the CampingNZ or Wikicamps apps to help you find free and cheap places to camp when travelling. Be aware that many areas have also enacted by laws which control where you can and cannot stay and these rules are strictly enforced, with infringement notices issued for breaches. We also recommend the use of the Department of Conservation campsites which are cheaper than the larger commercial sites and located in some of New Zealand's most scenic locations. You will find information on the DOC campsites here and you can purchase a pass here.
As part of our self containment requirements, every one of our Pods has a toilet on board if you get caught short.
Camping throughout NZ is quite different to Europe, the US and Australia, so check out this link from Pure NZ which provides some excellent information.
Please respect our beautiful country and only camp where you are permitted.
What size is the bed?
In the Pod Adventurer (Toyota Hiace), it is a queen sized bed with the dimensions being 1830mm in length and 1500 wide. In the Pod Economy and Pod Traveler (Nissan Vannette/Mitsibishi Delica/Mazda Bongo) it is a queen sized bed at the head end, with a slightly narrower area at the foot end to allow room for the portable toilet to meet the self containment guidelines. There is also an extra 240mm at the base of the bed of the Pod Economy and Pod Traveler for those extra long people!
Do you charge one way fees?
No - the quote you get online is the full and final payment. Rental companies are experts at sneaking in extra fees and charges when you book, pick up or drop off your vehicle but we are a client focused company where customer service is paramount, so you won't get that with us :)
Can I pay a deposit and pay the balance on arrival?
We require full payment at the time of booking, but we do have a cancellation policy in our terms and conditions if your circumstances change and you are unable to travel.
Are you vans petrol or diesel?
All Pod campers are petrol and use the cheaper 91 Unleaded petrol. You are welcome to use Premium unleaded petrol however this is more expensive and unnecessary.
Please take care to ensure you do not fill our campers with diesel fuel - fixing this is not covered by any of the insurance options sorry!
Can I request an particular transmission for my campervan?
Yes - there is a transmission guarantee charge of $10 NZD a day to a maximum of $200 NZD. In selecting this you will guarantee you get the transmission that suits you best.
What happens if I break down?
We service our vans to within an inch of their life, so we are confident that we have done everything we can to ensure you have a reliable and sound vehicle...but sometimes things just happens.
If it does, we have AA roadside assist available so you can be rescued and taken to the closest town where we can get the vehicle fixed and have you back on the road for more adventures.
Can I drive on Ninety Mile Beach?
No, it's one of the four locations in NZ that our insurance company will not cover us for. The four are:
Ninety Mile Beach, North of the Colville Township, Ball Hutt Road and Skipper Road. Insurance coverage is also not provided if you drive on any beach, driveway, or surface likely to damage the vehicle. All this information can also be found in our terms and conditions, located at the bottom of our website.
What times are you open to pick up and drop off?
Auckland - 8.00am - 5.00pm daily
Christchurch - 8.00am - 5.00pm daily
Queenstown - 8.00am - 5.00pm daily
Do you charge for extra drivers?
No. We do need to know who is going to be driving for our insurance cover though, so please make sure you provide us the details of each driver when booking and have your drivers licence available when you pick up your Pod. If your drivers licence is in another language than English, please ensure you have a translated copy available.
What is the tyre pressure for the Pod?
40 PSI unless specified otherwise on the tyre.
Do the Pods have fridges?
Yes, our Adventurer campervans come with an auxiliary battery and a 60 litre fridge.
Our Traveler and Economy models come with chilly bins (cooler boxes for the Americans and Esky's for the Aussies ;-)
What size are the fresh and grey water tanks and how do I operate them?
All our Pod's have a 40 litre fresh water tank, and a 41 litre grey (waste) tank. They are super easy to use - each Pod comes with a hose for filling your fresh water tank, and a separate hose for emptying your grey. Grey water 'dump stations' are at many places around New Zealand including most camp sites and some service stations. Full instructions for the use of the tanks, filling them and emptying them are in the information folders inside each Pod.