Frequently Asked Questions
Can I travel between the North and South Island?
Yes you can drive between the islands and pick up and drop off at any of our locations.
We don't allow inter island bookings through our website so that we can more effectively manage where our vans are.
If you wish to pick up in one island and drop it off in another, then please just email us at email@example.com and we will arrange your booking manually.
How do I book my ferry crossing?
How many people fit in a Pod?
While we have three front seats in most of our vans, they are best suited for two people. We have a full queen sized bed which will comfortably fit two people, but three will fit if you are happy to get up close and personal with your companions ;-)
If you are travelling with three people, we do offer two person sleeping tents for hire as well. Just be aware that you will need to bring a sleeping bag and camping mattress.
If you require three seats, please email us at firstname.lastname@example.org so we can secure the correct vehicle for you.
Where can I submit a review on The Pod?
The most popular spot for reviewing campervans in NZ is at Rankers
We run a competition between December and April where all clients who submit a review go into a monthly draw to win $200 cash back.
Give it a go - we are still a small company so it's well worth investing the time :-)
On 30 April, your Rankers review goes into a draw to win $500 back. Sweet deal!
Can we freedom camp in your vans?
NZ is in the process of regulating freedom camping for vehicles that do not have a self containment certificate. The rules have recently changed meaning that only the larger style campers can achieve self containment, and our Pods are not included in this.
This is an attempt to have backpacker campers such as our Pods utilise official camping grounds or basic campsites such as those managed by the Department of Conservation (DOC). Some of the DOC sites are free, and you can get a pass for the cheap sites if you don't want to purchase one each time you stop.
There is a toilet in all of our vans if you get caught short, but this does not mean that the van is self contained.
Please respect our beautiful country and only camp where you are permitted.
What size is the bed?
It is a queen sized bed with the dimensions being 1830mm in length and 1500 wide. There is an extra 240mm at the base of the bed for those extra long people.
Do you charge one way fees?
Can I pay a deposit and pay the balance on arrival?
Sorry no. Full payment is required at the time of booking. We do have a refund policy which you will find in our terms and conditions at the bottom of our website.
Are you vans petrol or diesel?
All Pod campers are petrol.
Can I request an automatic campervan?
Most of our vans are automatic, however we do have a small number with manual transmissions. If you are only permitted to drive an automatic then you should contact us first so we can do our best to secure you the right van.
We cannot guarantee an automatic van, so please remember to contact us first if this is a necessity.
What happens if I break down?
We service our vans to within an inch of their life, so we are confident that we have done everything we can to ensure you have a reliable and sound vehicle...but sometimes sh*t just happens.
If it does, we have the an AA roadside assist account so you can be rescued and taken to the closest town where we can get the vehicle fixed and have you back on the road.
To date we have not had a significant breakdown, which we put down to the strict servicing schedule we are required to meet.
Can I drive on Ninety Mile Beach?
No, its one of the four locations in NZ that our insurance company will not cover us for. They are:
Ninety Mile Beach, North of the Colville Township, Ball Hutt Road and Skipper Road.
All this information can be found in our terms and conditions, located at the bottom of our website.
What times are you open to pick up and drop off?
Auckland - 24 hours
Christchurch - 24 hours
Queenstown - 8.00am - 5.30pm daily
Do you charge for extra drivers?
We do need to know who is going to be driving for our insurance cover though, so please make sure you provide us the details of each driver when booking.
What is the tyre pressure for the Pod?
Do the Pods have fridges?
No, we provide chilly bins (cooler boxes for the Americans and Esky's for the Aussies ;-)
We did use mini fridges previously but found them to be extremely poor in the height of summer and we received too many complaints. The chilly bins are excellent because ice is so readily available at service stations and camp grounds, and is as cheap as chips.